Refund policy

100% Customer Satisfaction Guarantee :

We trust the quality and taste of our fresh food as much as we like them, and we believe that you'll also like our quality and freshness. However, somehow if you are not fully satisfied with your order, please contact us; we offer a help guarantee as a part of our Customer First policy.

Refund Policy

Our policy lasts 1 day. If 1 day has gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.

If you would like to return a product, the product must reach us in 2 days.

To be eligible for a refund, you should send us proof of your dissatisfaction with our products, such as an image. You can send this proof to customersupport@londongrocery.net.

To complete your return, we require a receipt or proof of purchase.

Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

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Cancellation of orders within the last 24 hours prior to your delivery date is not applicable. If you cancel your order within the last 48 hours, there will be a 20% cancellation fee on your refund. Cancellations over 48 hours prior to your delivery date are flexible and free.

Hardshell tropical fruits such as durian, jackfruit, soursop and breadfruit are not eligible for a refund.

Hardshell fruits such as watermelon and yellow melon are not eligible for a refund.

Live products such as lobster and crab are not eligible for a refund.

Perishable products such as fresh and frozen products are not eligible for a refund.

***Disclaimer: London Grocery reserves rights to change the operations planning procedures which might have a reflection on preferred delivery dates in case of unexpected circumstances.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@londongrocery.net.