Privacy policy

At LondonGrocery.net, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services, including email and SMS marketing.

1. Information We Collect

We collect various types of personal information, including but not limited to:

  • Contact Information: Name, email address, phone number, billing and shipping address.
  • Order Information: Items purchased, payment information, and order history.
  • Technical Information: IP address, browser type, operating system, and device information.
  • Marketing Preferences: Preferences for receiving email and SMS communications.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your orders and provide customer support.
  • Send promotional emails and SMS messages about new products, special offers, and other updates.
  • Improve and personalize your experience on our website.

3. Email Marketing

By providing your email address, you consent to receive marketing communications from LondonGrocery.net. We may send you promotional content such as:

  • Special offers, discounts, and promotions.
  • New product announcements and updates.
  • News about upcoming events or features.

Opt-Out: You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link in the footer of our emails or by contacting us at [Insert Contact Information].

4. SMS Marketing and Mobile Terms of Service

By providing your mobile number, you consent to receive SMS messages from LondonGrocery.net for marketing purposes. This includes:

  • Promotions, discounts, and exclusive offers via text.
  • Order updates and delivery notifications.

Text Message Frequency: You may receive up to 10 SMS messages per month.

Opt-Out: You can opt-out of receiving SMS messages at any time by replying with the word “STOP” to any message you receive, or by contacting customer support at [Insert Contact Information]. Message and data rates may apply.

Supported Carriers: Our SMS marketing service supports most major mobile carriers. However, LondonGrocery.net is not responsible for any delays or delivery failures from mobile carriers.

The London Grocery Online Limited mobile message service (the "Service") is operated by London Grocery Online Limited (“London Grocery Online Limited”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to London Grocery Online Limited’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of London Grocery Online Limited through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with London Grocery Online Limited. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to London or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other London Grocery Online Limited mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to London or email info@londongrocery.net.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Such as payment processors, delivery services, and marketing partners.
  • Legal Compliance: When required to comply with laws, regulations, or legal processes.

6. Data Security

We take reasonable steps to protect your personal information through encryption, secure socket layer (SSL) technology, and other security measures. However, no online platform is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of email and SMS marketing communications.
  • Request the restriction of processing your personal data.

To exercise any of these rights, please contact us at [Insert Contact Information].

8. Cookies and Tracking Technologies

LondonGrocery.net uses cookies and similar tracking technologies to enhance your shopping experience and analyze website traffic. By using our website, you consent to our use of cookies. You can control cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

  • Email: customersupport@londongrocery.net
  • Phone: +44-0800-047-8070
  • Address: 4 Elm Parade, St Nicholas Avenue, Elm Park, Essex, RM12 4RH