Privacy Policy for LondonGrocery.net
Privacy Policy for LondonGrocery.net
Effective Date: 11/11/2021
At LondonGrocery.net, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services, including email and SMS marketing.
1. Information We Collect
We collect various types of personal information, including but not limited to:
- Contact Information: Name, email address, phone number, billing and shipping address.
- Order Information: Items purchased, payment information, and order history.
- Technical Information: IP address, browser type, operating system, and device information.
- Marketing Preferences: Preferences for receiving email and SMS communications.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your orders and provide customer support.
- Send promotional emails and SMS messages about new products, special offers, and other updates.
- Improve and personalize your experience on our website.
3. Email Marketing
By providing your email address, you consent to receive marketing communications from LondonGrocery.net. We may send you promotional content such as:
- Special offers, discounts, and promotions.
- New product announcements and updates.
- News about upcoming events or features.
Opt-Out: You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link in the footer of our emails or by contacting us at customersupport@londongrocery.net
4. SMS Marketing and Mobile Terms of Service
By providing your mobile number, you consent to receive SMS messages from LondonGrocery.net for marketing purposes. This includes:
- Promotions, discounts, and exclusive offers via text.
- Order updates and delivery notifications.
Text Message Frequency: You may receive up to 10 SMS messages per month.
Opt-Out: You can opt-out of receiving SMS messages at any time by replying with the word “STOP” to any message you receive, or by contacting customer support at [Insert Contact Information]. Message and data rates may apply.
Supported Carriers: Our SMS marketing service supports most major mobile carriers. However, LondonGrocery.net is not responsible for any delays or delivery failures from mobile carriers.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Such as payment processors, delivery services, and marketing partners.
- Legal Compliance: When required to comply with laws, regulations, or legal processes.
6. Data Security
We take reasonable steps to protect your personal information through encryption, secure socket layer (SSL) technology, and other security measures. However, no online platform is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of email and SMS marketing communications.
- Request the restriction of processing your personal data.
To exercise any of these rights, please contact us at [Insert Contact Information].
8. Cookies and Tracking Technologies
LondonGrocery.net uses cookies and similar tracking technologies to enhance your shopping experience and analyze website traffic. By using our website, you consent to our use of cookies. You can control cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
- Email: customersupport@londongrocery.net
- Phone: +44-0800-047-8070
- Address: 4 Elm Parade, St Nicholas Avenue, Elm Park, Essex, RM12 4RH